Commonly Asked Questions


How much will I be paid if I am eligible?

Answer:

Eligible loans will receive a minimum payment of approximately $850 from the National SunTrust Settlement. The amount you will actually receive if you submitted a timely claim is very likely to be more, because the $850 figure is based on 100% of the eligible borrowers participating. Please note; the deadline to file a claim was June 4, 2015, and claim forms are no longer being accepted.

When will I receive a payment if I submitted a claim?

Answer:

Because this Settlement involves borrowers across the country, accurate claim form processing takes a significant amount of time. There is currently no specific date for distribution; however, we are working to mail payments in the fall of 2015. You may visit this website periodically for updates on when the checks will be mailed. Please be wary of anyone who tries to get you to pay them in order to speed up the receipt of a payment as there are no legitimate means to speed up the delivery of individual payments.

How are Settlement payments handled if there is more than one borrower on the loan?

Answer:

One check will be issued in the name of all borrowers on the loan unless you indicate on the Claim Form you require separate checks due to divorce, separation, or no longer residing at the same address. In this case, the payment will be divided into equal shares for each borrower who submitted a valid claim. Please note; the deadline to file a claim was June 4, 2015, and claim forms are no longer being accepted.

What should I do if the borrower /co-borrower has died?

Answer:

For the Estate to have participated in the Settlement, the executor of the eligible borrower’s/co-borrower’s estate (or someone else with the authority to sign on behalf of the estate of the borrower/co-borrower) needed to sign the claim form, check the applicable boxes, and return the Claim Form by June 4, 2015.
In addition to the signed Claim Form, copies of these additional materials should have been returned:
• Proof that the person who signed the form has the necessary authority to sign on behalf of the borrower’s/co-borrower’s estate.
• A copy of the borrower’s/co-borrower’s death certificate.
• Please do not send original documents.

If you have questions or need more information please call 1-866-590-8532.

Please note; the deadline to file a claim was June 4, 2015, and claim forms are no longer being accepted.

What should I do if I am the guardian of the borrower or hold the borrower’s power of attorney? How should the Claim Form be completed?

Answer:

If you submitted a claim form and you are the legal guardian of the borrower or hold power of attorney for the borrower to whom the Claim Form was sent, you were required to sign the Claim Form with your name and add your title - for example, “Guardian of John Doe.” You were also required to provide a separate letter explaining the circumstances, and must have attached copies of any legal documentation showing your authority to sign on behalf of the borrower. Your letter should have also included the address where payment should be sent. We asked claimants not to send original documents. Your letter, Claim Form, and documents will be reviewed, and you will be notified if they are accepted or rejected, or if further information is necessary. If you have questions or need more information please call 1-866-590-8532.

Please note; the deadline to file a claim was June 4, 2015, and claim forms are no longer being accepted.

My name is different from what is listed on the Claim Form; do I need to do anything?

Answer:

When submitting your Claim Form you needed to provide documentation stating why your name was changed, such as a copy of your marriage certificate, divorce decree or a copy of a court approved name change document. Please do not send originals. If you have questions or need more information about what to submit, please call 1-866-590-8532.

Please note; the deadline to file a claim was June 4, 2015, and claim forms are no longer being accepted.

Disclaimer / Aviso

This site is not operated by the Attorneys General, or federal government. Please contact the National SunTrust Settlement Administrator with questions at 1-866-590-8532, Monday through Friday, 8:00 a.m. - 6:00 p.m. Central Time.

Este sitio no es operado por el Procurador General o el gobierno federal. Por favor contacte al Administrador del Acuerdo Nacional de SunTrust con preguntas al número 1-866-590-8532, lunes a viernes, 8:00 a.m. – 6:00 p.m. horario central.

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