Answer:

Eligible loans will receive a minimum payment of approximately $850 from the National SunTrust Settlement. The amount you will actually receive if you submitted a timely claim is very likely to be more, because the $850 figure is based on 100% of the eligible borrowers participating. Please note; the deadline to file a claim was June 4, 2015, and claim forms are no longer being accepted.

Answer:

Because this Settlement involves borrowers across the country, accurate claim form processing takes a significant amount of time. There is currently no specific date for distribution; however, we are working to mail payments in the fall of 2015. You may visit this website periodically for updates on when the checks will be mailed. Please be wary of anyone who tries to get you to pay them in order to speed up the receipt of a payment as there are no legitimate means to speed up the delivery of individual payments.

Answer:

One check will be issued in the name of all borrowers on the loan unless you indicate on the Claim Form you require separate checks due to divorce, separation, or no longer residing at the same address. In this case, the payment will be divided into equal shares for each borrower who submitted a valid claim. Please note; the deadline to file a claim was June 4, 2015, and claim forms are no longer being accepted.

Answer:

For the Estate to have participated in the Settlement, the executor of the eligible borrower’s/co-borrower’s estate (or someone else with the authority to sign on behalf of the estate of the borrower/co-borrower) needed to sign the claim form, check the applicable boxes, and return the Claim Form by June 4, 2015.
In addition to the signed Claim Form, copies of these additional materials should have been returned:
• Proof that the person who signed the form has the necessary authority to sign on behalf of the borrower’s/co-borrower’s estate.
• A copy of the borrower’s/co-borrower’s death certificate.
• Please do not send original documents.

If you have questions or need more information please call 1-866-590-8532.

Please note; the deadline to file a claim was June 4, 2015, and claim forms are no longer being accepted.

Answer:

If you submitted a claim form and you are the legal guardian of the borrower or hold power of attorney for the borrower to whom the Claim Form was sent, you were required to sign the Claim Form with your name and add your title - for example, “Guardian of John Doe.” You were also required to provide a separate letter explaining the circumstances, and must have attached copies of any legal documentation showing your authority to sign on behalf of the borrower. Your letter should have also included the address where payment should be sent. We asked claimants not to send original documents. Your letter, Claim Form, and documents will be reviewed, and you will be notified if they are accepted or rejected, or if further information is necessary. If you have questions or need more information please call 1-866-590-8532.

Please note; the deadline to file a claim was June 4, 2015, and claim forms are no longer being accepted.

Answer:

When submitting your Claim Form you needed to provide documentation stating why your name was changed, such as a copy of your marriage certificate, divorce decree or a copy of a court approved name change document. Please do not send originals. If you have questions or need more information about what to submit, please call 1-866-590-8532.

Please note; the deadline to file a claim was June 4, 2015, and claim forms are no longer being accepted.